Neha Deshwal
Operations Manager - Application Support | Six Sigma - Green Belt | MA in Philosophy | MBA in Human Resources and Marketing| PGDT
- Role
- Operations Manager at TrueBlue Inc.
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Neha Deshwal
HR Professional | Recruitment Specialist | Talent Development
Experience
Operations Manager
Jan 2025 — Present · Gurugram, IN
Daily & weekly client calls, meetings on payroll and Onboarding process Ensuring•Payroll process is accurate, timely and reflects changes appropriately Currently•supervising the planning and direction of a team\'s activities, continuouslymonitoring their progress, and implementing corrective measures as needed.•Mentoring & monitoring the performance of Service Delivery Executives to ensureefficiency in process operations•Conducting training sessions & in-house forums for NPI (New Product Introduction)to boost their product knowledge and soft skills.•Conducted monthly and weekly process reviews with clients and facilitatedcontinuous improvement initiatives and transition management.•Currently managing a team of 40-50 Onboarding Specialist, customer service & paycenter coordinators, ensuring the delivery of service level agreements.•Demonstrating a strong understanding of US HR compliance requirements andintegrating them within processes.•Leading a team engaged in transaction processing and query resolution through a•case management tool.Providing ongoing guidance and leadership to the teams, focusing on performance•management and succession planning for business units.Initiating and driving employee engagement initiatives to improve morale and•productivity.•Developing and implementing strategies to enhance employee retention.Conducting training needs analysis based on appraisals and coordinating training•activities.•Offering advice to employees on HR policies, practices, and employment legislation.•Working closely with the transition team to ensure the implementation of HR•projects.Identifying gaps, proposing changes, and implementing strategies to cover risks.Acting as a driver of performance improvement and fostering positive changes inpeople management.
Education
Indira Gandhi National Open University (IGNOU), Delhi
Spanish, Spanish Language and Literature
Kurukshetra University
Master of Philosophy - MPhil, Philosophy
Kurukshetra University
Bsc, Science
2015 — 2018
CHANDIGARH UNIVERSITY
Master of Business Administration - MBA, Business Administration and Management, General
2018 — 2020
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