Neha Chawla
Vice President Training, L&D, Talent Transformation leader
- Role
- Vice President Training at TP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Neha Chawla
Experienced Training Leader with a demonstrated history of working in the…
Experience
Vice President Training
Sep 2022 — Present · Gurugram, IN
India Training Leader, capability development, Training Transformation.Training, L&D, CSAT, Client relations, Transitioning new accounts, Training transformation, Training StrategyCRM Domain Expertise – Telecom, Banking, Finance, Insurance, Ecommerce, Retail, Utilities, Order Management, Order Provision, providing Customer service, Sales, Collections.Expertise in training standardisation, Content Development, Gamification, Training SOPs, Digital Learning Deployment,AI driven intelligent tutoring systems.Leverage Technology to enhance customer satisfaction and operation excellenceAssessing customer feedback, evaluating areas of improvement, and providing critical feedbackGoverning leadership vision on projects and process improvement strategies
Education
Delhi University
B Com
NIIT
DNIIT
Skills
- Team Management
- Recruiting
- Change Management
- Outsourcing
- Performance Management
- Crm
- Process Improvement
- Talent Acquisition
- Business Process Outsourcing (Bpo)
- Leadership
- Vendor Management
- Mis
- Employee Engagement
- Talent Management
- Training
- Training Delivery
- Service Delivery
- Customer Relationship Management (Crm)
- Soft Skills
- Management
- Team Leadership
- Operations Management
- Transition Management
- Bpo
- Business Process Improvement
- Call Centers
- Business Development
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