Neha C.
Product Manager | T-Mobile | API Strategy & Digital Transformation | Responsible AI Advocate | Built cloud-first collections platform exceeding performance by 80% | MBA
- Role
- Product Manager at T-Mobile
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Neha C.
As a Technical product manager, I excel in building product strategy, vision setting and roadmapping to build data-driven cloud-first solutions. I prioritize customer empathy and satisfaction and ensure our products meet and exceed user needs. I work closely with cross-functional teams of business stakeholders, engineers, program managers and vendors across the globe to deliver valuable, innovative solutions that delight customers. I\'m passionate about exploring and implementing AI use cases by harnessing the power of gen AI to improve user experiences. As a Technical Product Manager at T-Mobile’s credit risk domain, I manage collection decisioning platform that assesses collection treatment of > 5M T-Mobile customers daily. I help business implement collection strategies with the goal to reduce bad debt and involuntary churn rate and improve customer experience of past due customers when they enter collections process. I have 7+ years of experience as Systems Analyst, Sr Developer proficient in translating complex business requirements into technical design solutions to meet the integration needs between disparate systems.
Experience
Product Manager
Aug 2022 — Present · Bellevue, WA, US
Education
Harcourt Butler Technological Institute
Bachelor of Technology (B.Tech.)
2003 — 2007
University of Washington - Michael G. Foster School of Business
Master of Business Administration - MBA
2017 — 2020
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