Neha Chauhan

About Neha Chauhan

Client Success & Operations Specialist with 8+ years of experience driving partner…

Experience

1. Account and Campaign Manager- Europe India

   Luxury Escapes

   Dec 2022 — Present · Gurugram, IN

   Coordinating and managing numerous European and Indian luxury hotels, including Marriott, Accor, Grecotel, Clermont, and more, serving as a central link between internal and external stakeholders throughout the business to deliver engaging and excellent offerings to the international market- Onboard both new and existing partners to the Luxury Escapes platform- Delivered partner portal training sessions, empowering hotel partners to manage their marketing dashboards and resources effectively- Oversaw inventory management, collecting, validating, and updating data daily to ensure accurate room and rate availability- Maintained and enriched data in Salesforce CRM, including collation, verification, and timely updates of campaign progress and partner information- Collaborated cross‑functionally with internal teams—Finance, Customer Support, Design, Content, and Backend Admin Team—to ensure seamless campaign delivery and launch readiness- Conducted backend setup validation, ensuring technical integrations and content assets were fully operational before campaign rollout- Actively resolved partner and customer issues by collaborating with the Customer support team, minimizing escalations, and maintaining high satisfaction levels through proactive communication and troubleshooting- Delivered outstanding service quality, resulting in minimum customer escalations and consistently positive feedback from clients- Ensure all campaign collateral is ( Australian Competition and Consumer Commission) compliant whilst presenting a compelling offer to Luxury Escapes members.

Education

• Delhi University

  Bachelor's degree, Sociology

• Swami Vivekananda Subharti University, Meerut

  Master of Arts - MA, Sociology