Neha Chaudhar
Sourcing and Procurement Professional & Order Management with ERP Expertise
- Role
- Customer Account Manager at ALKEGEN
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Neha Chaudhar
As a seasoned procurement and order management specialist, I have over 8 years of…
Experience
Customer Account Manager
Dec 2022 — Present · Pune, IN
Order Management & ERP Expertise: • Proficient in processing sales orders, invoices, and quotations through multiple ERP systems including SAP, Oracle, Microsoft Dynamics, LX, BPCS, and Syspro. • Ensure accurate and timely order creation, invoicing, and credit/debit memo processing, adhering to company standards.Customer Support & Issue Resolution: • Respond promptly to material issues from both strategic and non-strategic customers, providing tailored solutions. • Efficiently manage customer complaints, ensuring resolution and maintaining high levels of customer satisfaction.Forecasting & Sample Request Management: • Regularly update and manage customer forecasts, ensuring alignment with customer requirements and expectations. • Oversee the accurate entry of sample requests, optimizing processes to maintain a streamlined workflow.Export Shipping & International Coordination: • Manage the export shipping process for international sites, ensuring the timely and efficient delivery of goods across various regions. • Coordinate with international logistics teams to mitigate potential delays and streamline cross-border shipments.New Customer & Item Setup: • Oversee the integration of new customers and items into ERP systems, ensuring smooth transitions and efficient workflows. • Maintain and update price lists regularly to reflect market changes, ensuring competitiveness and accuracy.Process Improvement & Automation: • Identify and implement opportunities for automation within the customer service processes, improving efficiency and reducing manual errors. • Drive initiatives to standardize and optimize workflows, reducing costs and increasing productivity.Standardizing Work & SOP Development: • Develop, update, and maintain Standard Operating Procedures (SOPs) for various operational processes, ensuring consistency and efficiency across all activities.
Education
Savitribai Phule Pune University
Bachelor of Engineering - BE
2012 — 2016
Kendriya Vidyalaya
2010
2009 — 2010
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