Neha Buddhadev

🌟 Portfolio Manager, Global Operations @ Meta | Global Teams Leadership| Multi-Million-Dollar Portfolio Management

Role
Portfolio Lead, Global Customer Service at Meta
Location
Mumbai, MH, IN
LinkedIn followers
500 followers

About Neha Buddhadev

Analytical Dynamo: Leading all facets of product development/delivery and complex projects and programs within technology, education, bio-tech and manufacturing sectors. Program Leader: Well-versed in managing high-impact programs, understanding customer requirements, and providing robust solutions that exceed their expectations. Problem-Solving Maestro: Exhibit exceptional problem-solving skills; innate ability to make data-driven decisions and overcome challenges. Collaboration Catalyst: Skilled leader with a history of guiding, motivating, and fostering collaboration among technical, non-technical, and C-suite leadership teams to achieve sustainable results. Communication Champion: Championed a culture of swift and transparent communication by leading inclusive discussions, valuing diverse perspectives, and communicating actionable outcomes.

Experience

  1. Portfolio Lead, Global Customer Service

    Meta

    Jul 2024 — Present

    Spearheaded establishing Tier Level Customer Support model for high value customers improving metrics like Initial Response Time and overall Customer Satisfaction.

Education

  • Thakur College of Science and Management

    Bachelor of Management Studies (BMS)

  • Northeastern University

    Master of Science - MS

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Neha Buddhadev — Portfolio Lead, Global Customer Service at Meta in Mumbai, MH, IN | Unifers