Neha Bansal
Senior Sales Engineer
- Role
- Senior Executive-area Service Manager at Johnson Controls
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Neha Bansal
Results-driven Senior Sales Engineer with over 8 years of experience in industrial equipment sales and technical consulting, specializing in driving revenue growth and customer satisfaction through innovative and customized solutions. Expertise in Atlas Copco\'s product portfolio, including compressors, vacuum solutions, and industrial tools, with a deep understanding of customer needs across diverse industries such as manufacturing, automotive, energy, and pharmaceuticals etc.Key strengths include:Strategic Sales Planning & ExecutionTechnical Product Knowledge & ConsultationCustomer Relationship ManagementMarket Analysis & Business DevelopmentEnergy Efficiency & Sustainable Solutions
Experience
Senior Executive-area Service Manager
Jul 2016 — Present · New Delhi, IN
Leading Customer Service and VAS across the assigned regions of South Delhi-Managed all aspects of HVAC Service department -2 ASI (Area Service In charge), 8 ASP (Authorized Service partner)/ASC (Authorized Service Centre) and 10 Dealers-Vijay Sales/CROMA/EP etc-Interacting with the customers to gather feedback regarding the services; ensuring customer satisfaction by achieving delivery & service quality norms-Analysis of complaints data & doing PDCA to improve customer life cycle. Pro Active Approach for CTM and escalated issues. Ensure Escalation management, complaint Resolution as per defined SOG-Payment/Collections/Clearance for ASP/ASC and Dealers. Provide timely information on MIS and customer related issues, Ensure all routine spare parts are available in the inventory of ASP/ASC-Effectively manage the account receivables & overdue to protect working capital. Maintain process KPI’s in achieving business and process goals-Ensure Zero pendency of Replacement/Refund approvals, ASP/ASC Payout in CRM. Analysis of weak areas at dealership end: imparting necessary Installation/Breakdown training-Capturing all requests and Close looping post resolution within defined SLA-Sustaining the cash cycle, monitoring and coordinating with different stakeholder for timely delivery of the orders-Active member of HO Quality Team which addresses and manages quality issues. Ensure SRN Analysis and ASP/ASC Scorecard.
Education
Govt Polytechnic Manesar
Polytechnic
2010 — 2013
YMCA University of Science & Technology, Faridabad
Bachelor of Technology - BTech
2013 — 2016
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