Neha Anand
Senior Manager @Concentrix | Ex-IBM | Conversational AI | Generative AI | Agentic AI | Presales & Solutions | Author
- Role
- Senior Manager (Presales IT Automation) at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Neha Anand
Global AI Solutions Leadership & Presales - Led the successful delivery lifecycle of Enterprise Cloud and Cognitive AI Solutions, ensuring project success and scale across diverse global portfolios.* Deep Technical Expertise in architecting and deploying cutting-edge Conversational AI, Generative AI, and Agentic AI platforms, with specialized focus on Contact Center/Customer Experience (CX) transformation.* Solution Architecture: Mastered the translation of complex business requirements into robust, scalable AI/ML architectures, utilizing advanced tech to optimize performance and drive continuous improvement.* AI Product & Solutions Ownership: Held full accountability for product strategy and management, guiding cross-functional teams to deliver highly efficient and desirable user experiences that maximize product value.* Strategic Presales & CX Alignment: Spearheaded strategic presales initiatives, developing avenues to leverage Cognitive, AI, and ML levers for innovative, end-to-end solutions that demonstrably improve the Customer Experience (CX).* Executive & Customer Engagement: Proven success in customer-facing roles and high-level engagement with CTOs and CXOs, influencing technology roadmaps and securing executive buy-in for major AI-led digital transformation projects.
Experience
Senior Manager (Presales IT Automation)
Aug 2024 — Present · Gurugram, IN
Global Presales & Solutions
Education
ABES Engineering College
Bachelor of Technology - BTech, Computer Science
2012 — 2016
Saïd Business School, University of Oxford
Certified, AI Foundations for Business Professionals Specialization
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