Neha Agrawal
Certified Salesforce Administrator
- Role
- Salesforce Administrator at 2U
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Neha Agrawal
Highly enthusiastic, motivated and result oriented senior professional seeking to…
Experience
Salesforce Administrator
Aug 2023 — Present
Managed the fast-paced queue of support/project requests from Business and IT end-users, driving all issues to resolution with a strong focus on customer satisfaction. • Resolved requests, support tickets and user issues including configuration/customization on 50+ Orgs involving 31 university partners. • Configured automations for 50+ Salesforce environments that support the ongoing online applications review, decision, and enrollment processes. • Conducted QA and UAT regression tests to ensure code coverage and solution qualities before production releases. • Utilized large-scale data loads and Salesforce-to-Salesforce for data sharing of millions of records between instances. • Installed and troubleshooted managed packages like Conga and Adobe Sign. • Deployed applications from sandbox to production using Copado. • Worked with Salesforce.com support to troubleshoot issues and maintain smooth operation and performance of the platform. • Worked with business stakeholders and product owners to understand functional requirements.
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