Neha Agarwal
Dynamic Account Manager
- Role
- Senior Client Service Associate at JPMorganChase
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Neha Agarwal
Dynamic Account Manager offering expertise in building partnerships, retaining key…
Experience
Senior Client Service Associate
May 2023 — Present · Mumbai, IN
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction. Coordinated with internal teams to facilitate prompt delivery of client projects. Monitored and analyzed customer feedback to identify opportunities for improvement.Facilitated client satisfaction and renewed customer relations to drive growth. Evaluated client needs and developed tailored solutions to increase positive customer ratings.Established open and professional relationships with team members to achieve quick resolutions for various issues. Conducted training and mentored team members to promote productivity and commitment to friendly service. Built strong relationships with customers through positive attitude and attentive response. Worked with team to identify areas of improvement and devised solutions based on findings. Managed leave requests and absences and arranged covers to facilitate smooth flow of operations. Developed effective improvement plans in alignment with goals and specifications.
Skills
- Soft Skills
- Voice and Accent
- People Management
- Team Leadership
- Team Building
- Time Management
- Powerpoint
- Voice & Accent
- Training Delivery
- Training
- Leadership Development
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