Nicolle Groover
Company Owner @N\'light\'n Consulting Llc, Bbb & Hub Certified
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WORK HISTORY
Company Owner @N\'light\'n Consulting Llc, Bbb & Hub Certified
Charlotte, NC, US
Better Business Bureau Certified 09/2022Office for Historically Underutilized Businesses (HUB)- Certified 12/2023N’Light’N Consulting collaborates with organizations, enterprises, and firms interested in integrating skill-based educational programs and services to improve the delivery of their offerings and effectively cultivate strong internal and external relationships. This is achieved through developing and training leadership teams, which boosts team member engagement and enhances client relations.
EDUCATION
North Carolina Agricultural and Technical State University
Communication and Media Studies
The George Washington University
Associates Certificate in Business Analysis, Foundations of Business Analysis
SKILLS
ABOUT NICOLLE GROOVER
As a Director at Mercalis, a leading provider of patient access and support solutions in the healthcare industry, I bring over 15 years of experience and a proven track record of driving operational excellence and strategic impact. Throughout my career, I’ve developed a comprehensive understanding of the complex healthcare landscape, including working with manufacturers, wholesalers, pharmacies, PBMs, and operations. This experience has enabled me to navigate the nuances of healthcare systems and deliver effective solutions that improve patient access and streamline processes.My professional background is further strengthened by certifications in Lean Six Sigma, Project Management, and Business Analysis, underscoring my commitment to continuous improvement, efficiency, and high-quality standards. I leverage these skills to lead cross-functional teams, optimize workflows, and drive impactful results.In my current role, I oversee multiple reimbursement program teams, ensuring that each team operates at peak performance and meets both internal and client expectations. My responsibilities also include managing the day-to-day operations, aligning program goals with client objectives, and addressing any escalations to maintain satisfaction and ensure successful outcomes. As a key point of contact for clients, I focus on building strong relationships, ensuring clear communication, and delivering measurable value across all touchpoints.Additionally, I serve as a GLG Expert, where I apply my expertise to help clients solve their most challenging business problems, offering strategic guidance on industry best practices, process optimization, and problem-solving techniques.As the founder of N’Light’N Consulting, a firm, I am passionate about empowering businesses and individuals through skill-based education and leadership training. My mission is to help organizations build strong, high-performing teams by equipping them with the tools, insights, and leadership capabilities needed to thrive in an increasingly complex and fast-paced environment. Through N’Light’N Consulting, I am committed to creating lasting impact by fostering a culture of continuous growth, collaboration, and excellence.
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