Cristina Negrón Mitusina

About Cristina Negrón Mitusina

As an experienced HR executive with a proven track record leading global shared services teams, I bring a deep commitment to operational excellence, service delivery, and employee experience. I specialize in designing and executing enterprise-wide strategies that streamline processes, enhance compliance, and enable HR Business Partners and functional leaders to focus on high-value work.With hands-on leadership across systems like Workday and ServiceNow, I’ve successfully driven initiatives that optimize HR operations while aligning to business goals. My approach is grounded in a strong service mindset, ensuring every interaction—whether with a colleague, leader, or stakeholder—is consistent, efficient, and human-centered.Above all, I lead with empathy and accountability—fostering a culture where people feel valued, supported, and empowered to thrive. Strategic HR Shared Services Leadership Scalable Solutions for Global Enterprises Operational Excellence & Process Optimization Employee Experience & Service Delivery Cross-Functional Collaboration & Governance DEI-Driven Leadership & People Development

Experience

1. Service Management Product Lead User Enablement and Business Solutions

   RTX

   Jan 2026 — Present · Farmington, CT, US

   Leading Service Management product strategy for User Enablement and enterprise Business Solutions across Finance, Legal, Procurement, and Real Estate. I oversee a team of Product Managers and Business Analysts focused on delivering intuitive, scalable digital experiences that simplify how employees get work done.My work centers on aligning platform capabilities with business priorities, driving adoption, and ensuring services are designed with the end user in mind—from intake to fulfillment to continuous improvement. I partner closely with functional leaders and technology teams to translate needs into product roadmaps, measurable outcomes, and sustainable governance.I\'m passionate about modern service delivery, experience-led design, and building high-performing product teams that turn complexity into clarity.

Education

• Central Connecticut State University

  BA, Business Administration, Management and Operations

  1999 — 2003

• Ashford University

  Master's degree, Human Resources Management and Services

  2018 — 2019

Skills

• Vendor Management
• Process Improvement
• Employee Engagement
• Project Management
• Recruiting
• Human Resources
• Affinity Groups
• Talent Acquisition
• Employee Benefits
• Project Planning
• Cross-Functional Team Leadership
• Management
• Leadership
• Applicant Tracking Systems
• Organizational Effectiveness
• College Recruiting
• Resource Management
• Onboarding
• Program Management
• Six Sigma
• Time Management
• Strategy
• Talent Management
• Performance Management
• Employee Relations
• Customer Service
• Sharepoint
• HR Policies
• Executive Management
• Event Planning
• Budgets
• Integration
• Team Building
• Analysis
• Peoplesoft
• Training
• Business Analysis
• Change Management
• Benefits Administration
• Management Consulting