Neetu Vishwakarma

Customer Relationship Manager @Modern Informatics Pvt. Ltd

Navi Mumbai, IN

Key Roles and Skills of the CRMTeam Leadership Right team:Puts together teams with the right mix of skills,experience & backgrounds for each particular client and delivery challenge.Coaching and mentoring:Works with individual team members to encourage,motivate & teach.Delegation:Delegates to team members & creates an environment where they can take individual initiative and succeed.Helps set goals and tasks for team members & follows up.Relationships: Builds positive relationships with team members.Communicates regularly & effectively.Has a reputation as someone that professionals in the organization would like to work for.Mobilizes the right team and set of institutional resources for each sales opportunity.Successfully negotiates the commercial aspects of the contract with the client.Many-to-many client network:Works with his/her team to plan and build many-to-many relationships with the client.Account planning & development:Together with the team,develops annual client plans.Meets periodically with the core team to review,reflect & strategize about how to improve the relationship & serve the client.Seeks client feedback on the firm’s performance.Follows up on agreed actions & ensures team members meet their commitments.Agenda setting:Understands & can articulate the client’s most critical issues & challenges.Is forward looking-doesn’t just react to client requests but actively works with the senior client to help define his/her agenda.By building trust has earned a “seat at the table” for the firm when important strategic or operational issues are being discussed.Value:Forecasts, delivers & communicates value to the client.Can articulate core value & personal value:Both how the team is delivering against contracted-for results & also how the team is adding value to the key executives it is working with.“Has a successful track record of developing,managing,growing & institutionalizing complex relationships on behalf of the firm” Behaviors or indicators of RM Skills