Neetu Marwah
Cargo and Customer Service @Jet Airways
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WORK HISTORY
Cargo and Customer Service @Jet Airways
New Delhi, IN
A result oriented professional with 13+ years of experience in the field of Aviation, expertise in Operations management, Administration, Cargo automation, Customer service and Hub with a record of success in leading teams by example Report & presentation for weekly & monthly data analysis & performance view for station head & HO Co-ordination with other cargo HUB\'s, GHA, internal & external team for smooth operation. Handling Unitization/Destuffing and Ramp Operations and Liaison with service providers to coordinate dispatches. Quite conversant with Cargo Manual and Station Audits undergone at Delhi Cargo. Perform general administrative functions and support duties as required i.e. Streamlining operational methods and systems looking after Procedural update of day to day operations to team members and follow up Service recovery. Administration and ad hoc support to team members within Logistics Department and Managing a team of warehouse personnel for timely dispatch and receipt of cargo and maintain deadlines. Undertaken and performed various automated functions in Cargo automation system software. To support station operations by effectively dealing with operating issues and compliance reporting. Streamlining operations by ironing out discrepancies
EDUCATION
Sikkim Manipal University Distance Education
Master of Business Administration, Retail Management
SKILLS
ABOUT NEETU MARWAH
Experienced Cargo Specialist with a demonstrated history of working in the airlines/aviation industry. Skilled in Analytical Skills, airline Freight & customer service. Strong support professional with a Master of Business Administration (MBA) focused in retail management from sikkim manipal university.
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