Neetu Khurana

Director - Operations and Customer Experience

Role: Director - Operations at TBO.COM
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Neetu Khurana

Results-driven Operations and Customer Experience Leader with 22+ years of experience…

Experience

Director - Operations
TBO.COM
Nov 2023 — Present · IN

Education

Convent Of Jesus & Mary, Dehra Dun
SSC, Arts
1993 — 1994
Academy Of Management Studies Dehra Dun
PGDBA, Marketing
1997 — 1999

Skills

• Complaint Handling and Resolution
• Team Handling
• Customer Service Enhancement
• Order Management
• Training and Development
• Sales Improvement
• Team Building and Training
• Customer Service Management

Contact information

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Work email
•••••@tbo.com
Personal email
•••••@•••••.com
Direct dial
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Current company

TBO.COM

Travel Arrangements · 2.8K employees · Gurugram, Haryana, India

TBO is a global platform that aims to simplify all buying and selling travel needs of 1 million+ Travel Partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale. The TBO journey began in 2006 with a simple goal - to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific. In 2023, TBO expanded its global presence by acquiring Jumbonline S.L.U., enhancing its hotel inventory and strengthening partnerships across key international markets. Notably, TBO was publicly listed on the NSE and BSE in India on 15th May 2024, marking a significant step in its journey. Today, TBO’s product range spans air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions. In 2025, TBO further scaled its premium offering with the acquisition of Classic Vacations USA, adding a strong portfolio of luxury travel experiences to its global ecosystem. TBO’s approach has always been technology-first and we continue to invest in new innovations and offerings to make travel easy and simple. TBO’s travel APIs are serving large travel ecosystems across the world, while the modular architecture of the platform enables new travel products and expansion into new geographies.

tbo.com

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About Neetu Khurana

Experience

Director - Operations

Education

Convent Of Jesus & Mary, Dehra Dun

Academy Of Management Studies Dehra Dun

Skills

Find verified contacts for anyone on LinkedIn