Neeti Soota

About Neeti Soota

I am a dynamic and results-driven leader with a proven ability to build and scale global customer success organizations, driving significant productivity and customer satisfaction improvements. I bring a proven track record leading initiatives that increased NPS by 25% through strategic escalation management and innovative solutions. I am passionate about fostering diverse, high-performance cultures and mentoring teams to reach their full potential. I possess strong people management, decision-making, and strategic thinking expertise, focusing on resolving business challenges and delivering exceptional results.A collaborative, inspirational leader who adds value by- Strategic Vision and Leadership: Developing and executing a vision for a global data services support team, resulting in 90% of the team meeting KPIs and over 80% employee retention through a culture of excellence and collaboration- Data-Driven Decision-Making: Achieving a 25%+ increase in NPS and potential savings of $2M+ by leveraging IBM AI technology to resolve customer escalations before support tickets were created proactively- Exceptional Communication and Relationship Management: Increasing Monthly Recurring Revenue by 15% from Premium clients by enhancing communication and implementing consistent Technical Account Manager deliverables across global a••••••••@gmail.com | https://NeetiSoota.com

Experience

1. Senior Manager, Digital Transformation

   科林研發

   Nov 2024 — Present

Education

• Yeshwantrao Chavan College of Engineering - YCCE

  BE, Computer Technology

  1992 — 1996

• Stanford University

  Advanced Project Management

  2003 — 2005

• University of Phoenix

  MS, Computer Information Systems

  1998 — 2000

• Graduate Theological Union

  ICP

  2021 — 2023

Skills

• Customer Satisfaction
• Training
• Software as a Service (Saas)
• Knowledge Management
• IT Service Management
• Enterprise Software
• Saas
• Process Improvement
• Software Development
• Agile Methodologies
• Management
• Leadership
• Product Management
• Cloud Computing
• Program Management
• Integration
• Customer Relationship Management (Crm)
• Customer Service
• Software Project Management
• Business Process Improvement
• Crm
• Itil
• Consulting
• Team Management