Neetika Agarwal

MC Delivery Associate Manager @ Accenture | Delivering Genesys Solutions

Role: Mc Delivery Associate Manager at Accenture
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

About Neetika Agarwal

As an MC Delivery Associate Manager at Accenture with over four years in this role and more than a 15 years of experience in call center applications, I specialize in implementing and optimizing Genesys Cloud and On-Premise solutions. Having experience in Google Cloud. My work leverages advanced technical skills in Genesys IRD, CME, and Genesys Eservices to configure, troubleshoot, and enhance complex contact center environments. Certified in Genesys Cloud and Amazon Connect, I focus on delivering innovative, technology-driven solutions that transform global contact center operations. With a strong foundation in Genesys Framework components, I am committed to tailoring impactful solutions that exceed client expectations and contribute to operational efficiency.

Experience

Mc Delivery Associate Manager
Accenture
Dec 2022 — Present

Education

College Of Engineering Roorkee
MCA
2007 — 2010

Skills

Linux
Aep
Genesys
Jsp
Microsoft Sql Server
Oracle
Servlets
Websphere Application Server
Avaya Aura Orchestration Designer
Rad
Core Java
Vxml
Ccxml

Contact information

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Work email
•••••@accenture.com
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•••••@•••••.com
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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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About Neetika Agarwal

Experience

Mc Delivery Associate Manager

Education

College Of Engineering Roorkee

Skills

Find verified contacts for anyone on LinkedIn