Neeti Dwivedi

Associate Vice President at Tata Consultancy Services

Role: Associate Vice President at Tata Consultancy Services
Location: Pune, MH, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Neeti Dwivedi

I possess over 18 years of experience in Insurance sector with experties in operations management, service delivery, process improvement and team leadership across various organizations.Currently serving as Associate Vice President at TCS, managing $18 million account in Insurance sector, focusing on delivering cost-effective solutions and maximizing customer benefits. Demonstrating key skills and competencies in strategic planning, financial and business planning, and performance analysis, leading to maximized profitability and revenue generation.Hold extensive experience in execution of organization’s overall customer experience goals and delivering a seamless CX across all stages & touch points in a customer journey to help the organization in continually achieving greater customer satisfaction.Successfully generated additional revenue by adding additional FTEs and preventing revenue loss by retaining FTE within account, showcasing strong financial acumen and resource management skills.Achieved significant improvements in efficiency and project turnaround time.

Experience

Associate Vice President
Tata Consultancy Services
Jul 2022 — Present · IN

Education

Delhi University
B. Sc., Home Science
1997 — 2000

Skills

Management
Team Management
Sla
Process Excellence
Leadership
Operations Management
Transition Management
Vendor Management
Process Improvement
Performance Management
Crm
Outsourcing
Service Delivery
Software Documentation
Bpo
Change Management

Contact information

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Work email
•••••@tcs.com
Personal email
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Neeti Dwivedi

Experience

Associate Vice President

Education

Delhi University

Skills

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