Neethu Ann Sam
Amazon India - Customer Experience Lead
- Role
- Head of India Customer Experience at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Neethu Ann Sam
Customer Experience and Digital Transformation specialist driving customer-centric strategies for large organisations and teams to achieve greater revenue / customer growth, launch new products and services and drive higher customer retention and loyalty- 12+ years of prior strategy consulting experience with Monitor Deloitte in US, EU and APAC- Ex-Team Leader for Deloitte\'s Customer Strategy and Applied Design Practice for US-India offices - Engagement leader for clients in US, APAC and EU to address customer experience, digital transformation and innovation objectives • Partner with client leadership to frame business problems, shape solutions and align senior executives with recommendations• Be the project owner – responsible for end-to-end planning, delivery, outcome quality and client goals realization • Bring multi-disciplinary talent, across design, management, engineering, operations, together for design and problem solving• Partner with multiple stakeholder teams across functions, product lines, regions / geographies to take action and execute• Lead across project management dimensions - communications, governance, issue resolution, risk handling, budgeting, change management etc- B.Tech in Aerospace Engineering - IIT Madras
Experience
Head of India Customer Experience
Apr 2022 — Present
Education
Indian Institute of Technology, Madras
Bachelors in Engineering, Aerospace, Aeronautical and Astronautical Engineering
2002 — 2006
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