Neeraj Sharma

About Neeraj Sharma

Global Technology & Operations Leader with 16+ years of experience architecting enterprise IT strategy, cloud transformation, and multi-geo IT service delivery at scale. Oversee end-to-end technology ecosystems supporting $50M+ portfolios, aligning IT investments with business performance, risk governance, and long-term growth objectives.Recognized for leading cross-functional transformation programs, modernizing legacy infrastructures, strengthening compliance and cybersecurity posture, and building resilient digital platforms that enhance customer experience and operational agility. Passionate about leveraging cloud, AI, and automation to create competitive advantage and sustainable enterprise value.

Experience

1. Assistant Vice President Technology Service Delivery

   EXL

   Oct 2025 — Present · Jaipur, IN

   Lead end-to-end delivery of technology services and solutions across Travel, Insurance, Transport & logistics, and utilities clients, driving innovation and operational excellence.• Own client-facing service strategy, encompassing growth, transformation, delivery, and risk management aligned to organizational objectives.• Oversee implementation and integration of advanced technologies including Cloud platforms, Artificial Intelligence (AI), Digital Workplace, Cloud Contact Center, and network infrastructure.• Partner with business operations and growth teams to identify, design, and deliver agile technology solutions enabling effective business outcomes.• Manage strategic engagements, including RFP responses, solution architecture, technology pricing, and contract negotiations.• Enhance service delivery processes through collaboration with cross-functional teams, focusing on continuous improvement, budget adherence, and quality assurance.• Establish and nurture deep relationships with internal and external stakeholders, leading communication initiatives and monthly/quarterly business reviews.• Always focuses on value-driven technology metrics, driving impactful business decisions and customer satisfaction.• Uphold rigorous standards through service management best practices, deploying ITIL and PMP methodologies.• Mentor cross-functional technology teams, fostering a culture of innovation, accountability, and high performance.

Education

• Jaipur National University

  master degree, MCA

  2014 — 2016

• Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

  PGDCA, Computer and Information Sciences and Support Services

  2013 — 2014