Neeraj Tiwari
Senior Site Reliability Engineer @Celonis
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WORK HISTORY
Senior Site Reliability Engineer @Celonis
Reviewed and stabalized a recently acquired product by removing single point of failures, lacking monitoring, logging, tracing in the services that reduced number of incidents by 50%- Defined and configured clear and measurable SLOs for the Action Flow product that align with the organization\'s performance goals and customer expectations which improved the identification of performance degradation by 60% and team is able to detect issues before customer experiences it- Collaborated with different stakeholders, product managers, EMs to understand and collect information to define the SLOs and contributed significantly in many other organisation level topics - Establishing processes for the SRE Engagement model with the engineering teams that would help rollout the SRE practices and awareness within engineering organisation and speed up the SRE rollout by 50%- Contributed with multiple engineering teams and product managers while working on multiple SRE topics like monitoring, RabbitMQ/Redis as a service, etc & incidents and successfully helped with solutions - Worked on Post-Mortems with the stakeholders and helped finding the root cause of the incidents Improvised the incident management process by clearly defining the different roles and responsibilities of incident commander, engineers, communication lead, etc, that has reduced the MTTR by 30%- Created pragmatic solution design for improving the Risk identification process including how to identify risks, evaluation, classification, reporting and mitigation strategy - Leading a project for collecting the engineering metrics like DORA metrics, Reliability Metrics, etc that would help SRE team to collaborate better and have good insights of teams - Helped rolling out the on-call rotation in engineering teams, created templates for Runbooks, reviewed them, and created documentation around it
EDUCATION
Punjab Technical University
Master of Computer Applications - MCA, Computer Science
Punjab Board
10+2, Science
Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal
Bachelor of Computer applications, computers
ABOUT NEERAJ TIWARI
Seasoned Site Reliability Engineer | DevOps Expert | Cloud Enthusiast I have…
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