Neeraj Manik

About Neeraj Manik

With an entrepreneurial leadership style, I am building billion-dollar AI– First business at IBM Consulting.I bring energy and ideas into my workplace - people love working with me as I\'m always trying to break the mold to drive exponential growth.My professional journey started in the hospitality sector in the mid-90s, which deeply shaped my passion for customer excellence. I spent nearly a decade at GE during its golden era, rapidly rising through roles across financial services, healthcare, retail and manufacturing.From India to Singapore to U.S, I led major transformation programs for Fortune 500 companies, and helped integrate acquisitions, sharpening my expertise in technology-driven enterprise transformation.Today, I lead IBM\'s BPO business across the Americas - a billion-dollar portfolio that Everest Group recognizes as the fastest-growing in the world.I\'ve built this dynamic career over a remarkable journey: 10 years at GE/Genpact and 16 years at IBM.I\'m famous for re-imagining enterprise services with AI across Finance, HR, Supply Chain, Risk and Compliance for Fortune 500 companies. As a trusted advisor to the C-Suite, I help businesses achieve breakthrough growth, improve profitability and create shareholder value through cutting-edge technology solutions.When I\'m not focusing on technology, you\'ll find me on the golf course, it\'s where I recharge and find clarity.I\'m keen to bring this experience to boardrooms or advisory roles, where I can help growing companies scale the right way - combining my turnaround expertise with a genuine passion for developing people and delivering exceptional results.

Experience

1. VP and Senior Partner, Service Line Leader, Intelligent Business Operations

   IBM

   Feb 2022 — Present · US

   As the VP and Senior Partner at IBM, I played a pivotal role in revolutionizing the BPO industry by leveraging AI technologies to modernize business operations. My responsibilities included driving market eminence, leading sales efforts, ensuring seamless service delivery, and managing P&L for IBM\'s BPO business. Through strategic initiatives and innovative solutions, my teams delivers business outcomes across Finance, Procurement, HR, Talent Acquisition, Risk & Compliance and Industry/Customer Operations

Education

• Duke University - The Fuqua School of Business

  BLP, Management

  2007 — 2007

• Institute of Hotel Management

  BS, Business Administration and Management, General

  1993 — 1996

• Singapore Management University

  SMU - Wharton Business and Industry Insights Program, Strategy, Marketing and Finance

  2012 — 2012

• Kendriya Vidyalaya

  School, Science

  1982 — 1993

Skills

• Acquisition Integration
• Business Process Outsourcing (Bpo)
• Social Media
• Solution Architecture
• Strategy
• Consulting
• Management Consulting
• Process Excellence
• Program Management
• IT Strategy
• Big Data
• Process Management
• Customer Relationship Management (Crm)
• Team Management
• Outsourcing
• Six Sigma
• Management
• Service Delivery
• Global Delivery
• Process Improvement
• Executive Coaching
• Crm
• Pmo
• Operational Excellence
• Leadership
• Call Centers
• Business Development
• Vendor Management
• Project Portfolio Management
• Re-Engineering
• Transition Management
• Bpo
• Entrepreneurship
• Order to Cash
• Shared Services
• Finance
• Saas
• Business Process Improvement
• Transitions
• Transformational Outsourcing