Neeraj Harpude

About Neeraj Harpude

Operations Manager with extensive experience in global trade services, compliance, and process improvement. Skilled in developing strategies, leading teams, and delivering measurable business impact. Proficient in automating processes to enhance efficiency, reduce manual efforts, and optimize resource allocation. Recognized for excellent interpersonal skills, goal alignment, and achieving operational excellence through innovative solutions.

Experience

1. Manager-i Ai Operations

   Amazon

   Jun 2024 — Present · Pune, IN

   Leading a high-performing team of 23 Machine Learning Data Associates (MLDAs) at Amazon, focused on transforming how we operate across North America Supply Chain (NASC) and Global Services Risk & Compliance (GSRC) through cutting-edge AI and GenAI-driven solutions.Our team is at the forefront of:Creating and optimizing Standard Operating Procedures (SOPs) using AI-powered documentation tools.Capturing deep process knowledge in collaboration with SMEs, ensuring comprehensive documentation using generative AI.Driving workflow automation via low-code/no-code platforms, from setup to execution and continuous optimization.Enabling data-driven decisions through structured analysis and AI-assisted tools.Enhancing productivity and process excellence across Amazon’s vast fulfillment network.Developed structured SOPs and training plans for smooth onboarding of new associates.Automated workflows, reducing cycle time from 15 days to 7 days.Delivered a 26% reduction in manual efforts by optimizing workflows.Achieved significant cost savings by reducing manual efforts and addressing capacity gaps, avoiding $772K in outsourcing costs.

Education

• Savitribai Phule Pune University

  Bachelor's degree, Mechanical Engineering

  2011 — 2015

Skills

• Social Media
• Project Management
• Management
• Training
• Research
• Microsoft Word
• Powerpoint
• Microsoft Excel
• Public Speaking
• Leadership
• Strategic Planning
• Microsoft Office