Neeraj Garib
Operations & Customer Experience Leader | Retention & Relations Strategy | Warehouse & Fulfillment Expert | Ex-Airtel, Verifone | Driving CSAT, NPS & Scalable Field Service Ops | Vendor Management
- Role
- Project Operations Manager Adani Airports at Wipro
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Neeraj Garib
Operations and Customer Experience leader with over 22 years of proven success across…
Experience
Project Operations Manager Adani Airports
May 2024 — Present · Ahmedabad, IN
Led large-scale service delivery operations for Adani Airports, ensuring adherence to SLAs, audit compliance, and operational KPIs—aligned with vendor-style governance expected in tele-calling networks.• Managed cross-functional teams (L1 & L2), ensuring timely resolution of escalations and incident closure—parallel to monitoring tele-calling efficiency and complaint volumes.• Oversaw onboarding, upskilling, and performance tracking of project and support resources, supporting FTE productivity and training coverage metrics similar to large vendor-led call center environments.• Ensured operational readiness, cost control, and BCP adherence, directly aligning with audit expectations, cost reduction goals, and risk governance in the tele-calling vertical.• Acted as the bridge between client expectations and field execution, reinforcing stakeholder management and process orientation—key traits for pan-India tele-calling ownership.
Education
Delhi University
Bachelors in Computer Science, Computer Science
1995 — 1998
Faculty of Management Studies - Vikram University
MBA, Marketing, Systems
1998 — 2000
Skills
- Vendor Management
- Customer Relationship Management (Crm)
- Customer Experience
- Business Operations
- Marketing
- Customer Satisfaction
- Operations Management
- Telecommunications
- Team Management
- Call Center
- Management
- Leadership
- Call Centers
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