Neeraj Saroj

About Neeraj Saroj

Dedicated and results-driven Chartered Accountant and Company Secretary with 13 years of…

Experience

1. Head of Customer Success

   Numera

   Oct 2024 — Present

   At Numera, I lead the Customer Success function with a strong focus on quality assurance and audits, ensuring that our services meet the highest standards of excellence. My role involves implementing robust quality frameworks, conducting detailed audits, and optimizing processes to enhance customer satisfaction and operational efficiency.Key Responsibilities- Overseeing quality control measures to maintain and improve service standards- Conducting regular audits to ensure compliance with internal and external benchmarks- Identifying process gaps and implementing improvements to enhance efficiency and customer experience- Collaborating with cross-functional teams to align quality standards with business objectives-Driving continuous improvement initiatives to optimize service delivery and retention.Passionate About-Ensuring top-tier quality and compliance in customer success operations- Streamlining audit processes to enhance transparency and efficiency- Creating a culture of continuous improvement and excellence.

Education

• University of Allahabad

  Bachelor of Commerce (B.Com.), ACCOUNTS, TAX, COST

  2003 — 2006

• The Institute of Company Secretaries of India

  COMPANY SECRETARY, COMPANY LAWS AND COMPLIANCES

  2009 — 2011

• The Institute of Chartered Accountants of India

  Chartered Accountant, Accounts and Finance

  2007 — 2012

Skills

• Tally Erp
• Management
• Tax
• Ifrs
• General Ledger
• Taxations
• Financial Analysis
• Corporate Tax
• Financial Accounting
• Cash Flow Management
• Accounting Standards
• Internal Controls
• R2r
• Budgets
• Finance
• Accounting
• Accounts Payable
• Mis
• Financial Reporting
• Forecasting
• Sap Erp
• Benefit Cost Analysis