Neeraj Kumar

About Neeraj Kumar

Twenty years in financial services teaches you a few things. Products matter, but…

Experience

1. Vice President Strategic Initiatives Product & Channel Management

   Axis Bank

   Jul 2023 — Present · Mumbai, IN

   Driving Mortgage RAROC across the products by initiating projects with specific impetus on branch Efficiencies, product management, process improvement, people management and cross sell.• Directing the strategic vision for Product & Channel Management, concentrating on Home Loans and Bharat Bank, while ensuring alignment with both organizational objectives and market requirements.• Managing the extensive operations of multiple channels, such as Branch, Segments, Direct Selling Agents (DSAs), Connectors, and Digital platforms, to optimize outreach and drive sales.• Leading initiatives aimed at improving service penetration rates, including insurance offerings, through the Home Loans team, which contributes to the growth of revenue streams.• Managing the complete Call Centre operations, ensuring efficient lead qualification and smooth loan disbursement processes to elevate customer satisfaction.• Designed & implemented creative marketing campaigns and promotional strategies focused on boosting sales across various channels, leading to an increase in market share.• Working in partnership with Credit, Policy, and Compliance teams to execute essential product and policy modifications, ensuring compliance with regulatory standards.• Collaborating with the Business Intelligence Unit (BIU) and Credit teams to set criteria for pre-approved home loan offers, thereby improving customer acquisition strategies.• Playing a key role in the technical improvement of systems used across various channels, ensuring operational efficiency and a better user experience.

Education

• Andhra University

  B.Sc, Mathematics, Electronics & Physics

  2001 — 2004

• CFA Institute

  CFA level I exam passed

  2018 — 2018

• Savitribai Phule Pune University

  MBA, Finance

  2004 — 2006

• Sainik School Korukonda

  +2, Mathematics, Biology, Physics & Chemistry

  1997 — 2001

• ICFAI University

  Post Graduate Diploma in Financial engineering, Capital Market related

  2011 — 2012

Skills

• Project Planning
• Strategic Planning
• Mis
• Employee Engagement
• Financial Modeling
• Strategy
• Project Management
• Leadership
• Talent Acquisition
• New Business Development
• Banking
• Team Management
• Recruiting
• Analytical Skills
• Negotiation
• Management Information Systems (Mis)
• Vendor Management
• Business Development
• Executive Assistant
• Budgets
• Business Strategy
• Finance
• Business Analysis
• Retail
• Performance Management
• Business Analytics
• Management
• Financial Analysis
• Business Planning
• Analysis