Neeraj Yadav
Associate PS Consultant - Genesys at Miratech Genesys Contact Centre Technology | IVR Developer| Genesys Cloud | Amazon Connect | Google Dialog Flow
- Role
- Associate Ps Consultant - Genesys at Miratech
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Neeraj Yadav
I am an IT expert holding a Bachelor\'s degree in Electronics and Telecommunications, along with four years of specialized experience in Genesys solutions. I have practical skills in diagnosing and addressing client-related issues. My background encompasses designing IVR flows and migrating substantial user groups to Genesys platforms. I take pride in my ability to collaborate effectively with cross-functional teams to collect requirements and deliver impactful solutions.
Experience
Associate Ps Consultant - Genesys
Jun 2022 — Present · Mumbai, IN
Design, develop, and implement IVR and routing flows in GRAT.• Create POM IVR flow for smaller businesses.• Modularize routing flow in GAX OPM for easier creation.• Configure GA/GAX systems.• Migrate agents from Avaya to Genesys Platform.• Collaborate with legal teams to ensure compliance for recording solutions.• Work on WDE Package and Pulse Dashboard.• Coordinate with the business team for requirements.• Design call flows in Visio for IVR configurations.• Customize GI2 reports.• Manage issues related to IVR and routing flows.
Education
Thakur College Of Engineering and Technology
Bachelor of Engineering (B.E.)
2015 — 2018
Government Polytechnic Mumbai
Diploma in Electronic Engineering
2011 — 2015
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