Neeraj T.
Strategic Customer Success Manager @Braze
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WORK HISTORY
Strategic Customer Success Manager @Braze
I manage a multi-million dollar portfolio of FTSE100 clients across EMEA, serving as the European lead for multiple global accounts. I partner with teams across regions and business units to drive retention, adoption, and growth.Impact:• 100% retention rate while driving $2.5M+ in expansion revenue through discovery discussions that uncover whitespace and translate into business outcomes• Lead global parent accounts, collaborating across multiple BUs and time zones to build strategies that drive NPS, adoption, and upsells• European lead for multi-billion dollar streaming clients, managing complex cross-regional implementationsBuilding from scratch:• Built a 24-hour global hypercare framework for enterprise launches that became the organizational template• Launched Braze\'s first M&E industry forum, creating the blueprint for all future industry forums• Developed business cases leading to new product SKUs and revenue streams• Created industry-specific playbooks through C-suite EBRs, scaling best practices across the teamDay-to-day:• Translate complex technical concepts and API integrations into business value for C-suite stakeholders• Run efficiency mapping workshops that drive product enhancements and client process improvements• Facilitate training in Train the Trainer capacity, decreasing support tickets and accelerating adoption• Navigate escalations, recover damaged sentiment, and mitigate churn through strategic problem-solving• Build partnerships with agencies to create mutual growth opportunities
EDUCATION
University of Kent
Accounting and Finance, Accounting and Finance
ABOUT NEERAJ T.
I help enterprise organizations maximize value from complex technology investments. With 8+ years of experience at Braze and IBM, I specialize in managing FTSE100 portfolios with 100% retention, driving multi-million dollar in expansion revenue, and building trusted advisor relationships with C-suite stakeholders across Media & Entertainment, QSR, Energy, and Technology sectors.I solve critical challenges: accelerating product adoption, mitigating churn risk, uncovering growth opportunities, and navigating complex global implementations. My approach combines strategic stakeholder engagement, technical fluency, and change management expertise to deliver measurable business impact.
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