Neeraj Singh
IT helpdesk Specialist at Teleperformance.
- Role
- Service Desk Analyst at TP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Neeraj Singh
I can’t change the direction of the wind, but I can adjust my sails to always reach my…
Experience
Service Desk Analyst
Oct 2022 — Present · Gurugram, IN
Managed and assigned user roles using Identity and Access Management (IAM) system• Consistently met service level agreements by ensuring timely resolution of end-to-end problem tickets• Managed user account operations in Microsoft Azure Active Directory and Windows Active Directory• Developed and implemented access control policies, defining roles and permissions• Collaborated with Development and Testing Teams to establish and execute build schedules, while troubleshooting any build failures• Hands on experience on Jenkins, Director, Hudson for continuous integration and build system• Implemented robust multi-factor authentication methods to enhance security measures and protect sensitive data Administered user account operations in Microsoft Azure Active Directory and Windows Active Directory• Designed and implemented access control policies based on roles and permissions, including setting up and managing MFA methods
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