Neeraj Shrivastav
Quality Manager
- Role
- Quality Manager at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Quality Manager
Mar 2017 — Present · Hyderabad, IN
About Certifications:• Certified Six Sigma Black Belt • Certified internal auditor from TechM on ISO 9001:2015• Certified Internal Auditor from BSI on ISO 20K and 27K • Certified ITIL V3 foundation About Projects: • Completed 2 BB Projects• Mentored and coached more than 7 GB Projects• Created CSAT Framework for internal customer• Created SLA Framework for internal customer• Created Competency Audit Framework to standardise IT infrastructure support • Created Service Delivery Assurance Audit framework to fix the Operational Hygiene issues Domain Knowledge: • Overall 15 Years of Experience into Quality Management for IT, ITES and F&A domains. Working Experience:• Continuous Service improvement using Lean & Six Sigma tools & Methodology • Implementation of ISO 9001:2015 across multiple accounts for IT infrastructure support • Designed and implemented Transactional Quality Monitoring Framework• SOW audit for all the global IT infra accounts• Drive Service Delivery Assurance Audit to identify & Fix Operational hygiene issues• Drive Competency Audit and identify improvement opportunity to fix the process level gaps
Skills
- Management
- Project Management
- Six Sigma
- Business Process Improvement
- Itil
- Team Management
- Service Delivery
- Business Analysis
- Service-Level Agreements (Sla)
- Business Process
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