Neeraj Sharma
Service & Operations Professional | MHE Fleet |Warehouse Equipments | India & Gulf Experience
- Role
- Service Operations Manager at IndoSpace
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Neeraj Sharma
Service & Operations Manager with 10+ years of experience in Material Handling Equipment (MHE) operations across India and Gulf markets. Specialized in managing large rental fleets, improving equipment uptime, ensuring SLA compliance, and driving safe, cost-effective service operations in warehousing, logistics, industrial, and airport environments.Proven expertise in fleet management, preventive & breakdown maintenance, MTTR/MTBF optimization, HSE compliance, and vendor management. Strong background in leading service teams, handling customer escalations, and aligning service capability with business growth and fleet expansion.Hands-on leader with experience managing 400+ MHE units including forklifts, reach trucks, pallet trucks, stackers, and warehouse equipment. Known for building reliable service processes, improving operational efficiency, and delivering high customer satisfaction.Core strengths:Rental MHE Operations | Fleet Management | Preventive Maintenance | SLA & KPI Management | HSE Compliance | Team Leadership | Cost Control | Customer Escalation Management
Experience
Service Operations Manager
Aug 2025 — Present · Gurugram, IN
Managing end-to-end service and operations of rental MHE fleet of multiple brands including Jungheinrich, Hyster-Yale, Toyota-BT etc across multi-site locations.*Leading preventive, corrective, and breakdown maintenance to ensure high uptime and SLA compliance.*Monitoring KPIs including fleet utilization, MTTR, MTBF, and service response time.*Supervising service engineers, vendors, and spare parts operations.*Handling customer escalations and ensuring service quality and contract retention.
Education
Ambalika Institute of Management and Technology
B. tech, Mechanical Engineering
2010 — 2014
DY Patil Institute of Distance Learning
Master's degree, Operations Management and Supervision
Dr. D. Y. Patil Vidyapeeth
Master of Business Administration - MBA, Operations Management and Supervision
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