Neeraj Sharma
MBA | Customer Success Manager | ERP & SaaS Strategy | Ex-Hindustan Times | Focused on Client Retention & ROI
- Role
- Customer Success Manager at Ginesys
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Neeraj Sharma
With 6+ years in SaaS Customer Success, I’ve built a track record of turning clients into…
Experience
Customer Success Manager
Feb 2023 — Present · Gurugram, IN
In my role as a Customer Success Manager, I am responsible for managing a portfolio of high-ticket accounts, serving as their primary point of contact and strategic partner. My key responsibilities include:Building and maintaining strong, long-lasting relationships with key stakeholders.Developing and executing comprehensive customer success plans, including onboarding, training, and ongoing support.Proactively identifying and addressing customer challenges by providing effective solutions and recommendations.Collaborating with cross-functional teams (Sales, Product, and Support) to ensure a seamless customer experience.Conducting regular business reviews to review performance, identify areas for improvement, and present new opportunities.Monitoring customer health metrics to proactively prevent churn.Acting as a customer advocate by providing feedback to internal teams to drive product enhancements and improvements.Staying up-to-date with industry trends and best practices in customer success management.
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