Neeraj Mishra
...
- Role
- Customer Support Executive at Flipkart
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
Experience
Customer Support Executive
Present
Handled customer queries related to product returns, replacements, refunds, cancellations, and return eligibility as per Flipkart policies. Verified order details, return reasons, delivery status, and pickup schedules using internal CRM systems. Guided customers through the return initiation process, including app/website steps and documentation requirements. Coordinated with logistics and delivery partners to resolve pickup delays and failed return attempts. Ensured accurate processing of refund timelines (bank, UPI, wallet, and card transactions). Managed escalated and dissatisfied customers by providing clear explanations and policy-based resolutions. Maintained detailed records of customer interactions, complaints, and follow-ups in CRM tools. Followed SOPs, compliance guidelines, and quality standards to achieve high customer satisfaction (CSAT). Met daily productivity targets including AHT, FCR, and quality scores.
Education
Polytechnic College
Master's Degree, Info. Technology
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Technology - BTech, Java developer
2021
Technocrats
Bachelor of Technology, Information Technology
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.