Neeraj Kumar
Manager Aquisition Experience @ DEN Networks Limited | Analytical Skills, Data Analysis
- Role
- Manager Operations at Nsb Bpo Solutions Limited
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Neeraj Kumar
With over 13 years of professional journey, my core competencies lie in data analysis…
Experience
Manager Operations
Jan 2012 — Present · Noida, IN
Key Result AreasHandling the data entry process of prepaid base of Delhi /NCR, Punjab and Haryana Circle; looking after the entire postpaid and M-Wallet CAF Management Activity for Airtel for Delhi/ NCR Circle.Executing the process i.e. Pickup/Inward/Audit/Order Entry/Scanning/Image Data Entry/Rejections/ Retrieval and Storage, etc.Maintaining the quality aspect and assuring the quality as per Clients/KPI matrix; keeping a focus on TAT and tracking daily completion of work.Interfacing with the client and understanding their timely need and downloading the same to the team; conceptualizing, planning and executing process and offering suggestion to client for improving their documents & process further.Conducting the audits & quality checks for all the process as per client’s requirement and publishing the gap on daily basis.Carrying out the strategic planning of work flow mechanism in order to enable smooth operations; managing the sensitization of staff and downloading activities for effective execution.Keeping an eye on the preparation and circulation of various business indicator MIS to circle & HO regarding prepaid services.Major AttainmentsWas awarded in R&R Program, certificate of appreciation.
Education
Indira Gandhi National Open University
BCA
2001 — 2005
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