Neeraj Kumar
Delhivery Ltd. Operation Manager-Returns/Hub/SC/Mega Gateways/IPC
- Role
- Delhivery Ltd Operation Manager Rto Hub Operations Ipc Sc at Delhivery
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Neeraj Kumar
Planning and managing logistics, warehouse, transportation and customer services…
Experience
Delhivery Ltd Operation Manager Rto Hub Operations Ipc Sc
Jan 2015 — Present · Faridabad, IN
Operations Manager-RTO/DTO/HUB/SC/MEGA GATEWAYS, Delhivery Logistic Ltd.NEW DELHI, INDIA |January 2015 - CurrentManaging and monitor returns- RTO/DTO/RTV/HUB for overall clients of DELHIVERY LTD in pan IndiaCo-ordination & helping with security & investigation team for analyzes missing & pilfered order shipmentsAllocate & manage manpower resources upon changing needsCo-ordinate with Warehouse team or Client/ Seller for smooth & timely receiving of shipments RTO/DTO/RTVSolving the problems related to excess/ short stock supplied by other centerEffective & scalable solution for the problem incidences in logistics as well in client issues in deliveries/pickupsPreparing all required report daily, weekly, monthlyAnalyzing data & Generate reports like vehicle usage report, daily exceptions reports, on time retrieval report, total inbound & outbound report, client rejection report with issuesLiaises with local LH & vehicle vendors and plan routes & schedulesManage partnership with 3PL, ensure tight control on performance parameterPlan & execute SOPs, SLAs and quality parameters for better performance of teamAnalyze data to allow for monitoring performance and plan any necessary improvementsDetermined the most cost effective procedure & routes for deliveryMinimize damage & repair cost through careful management & preventative maintenanceIdentify outliers in daily metrics and ensure 100% achievement through targeted actions and strategies
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