Neeraj Kaundal
Support Engineer IT Technical & Operational Support || Financial Services|| Banking || Fintech ll POS | AEPS|| Card Payments
- Role
- Support Engineer at Ingenico
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Neeraj Kaundal
Handling The Technical Issue of Banking projects (SBI, ICICI Bank, Axis Bank, IndusInd Bank,HDFC Bank, CBI & UBI Bank) on Email, Chat and Calls. Technical & Operational Support for all the Projects (Mobile Android Applications, Kiosk Applications, RD Service Drivers and Devices). Handling AMS (Agent Management system),POS Parameter Portal, MDM (Mobile Devices Management System) T.M.S Server and other many Portals. Perform UAT of Mobile Android Applications and Devices. Interaction with Banks, HO, Vendors, BM, GAM & ATM’s (Area Technical Manager\'s). Participated in ticket escalation process to expedite resolution of issues. Field Team establishment, handling and work allocation. Field problem analyses and Solutions. Created Analyst performance reports and delivered them to Senior Management. Give Training and Presentation on field and clients regarding Transactions and Enrollment through the Application based upon (AEPS, CARDED, SSP, NAREGA). Team Management.
Experience
Support Engineer
Jun 2023 — Present · Noida, IN
Education
Punjab Technical University, Jalandhar
Master's degree, Computer/Information Technology Administration and Management
2011 — 2013
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