Neeraj Jain
Director and Site lead, Research & Insights at Salesforce | Driving Insights led decision making for increased revenue & customer love | Ex Flipkart, YouTube (c), SAP
- Role
- Director Research & Insights at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Neeraj Jain
As Director and site lead of Research & Insights at Salesforce, I spearhead a high performing team, guiding strategic decision-making and leveraging job performer/customer centric insights to drive business growth & adoption of Salesforce products. In my earlier role at Flipkart, I played a pivotal leadership role in setting up and leading user research efforts for the next 100million users initiative empowering Flipkart\'s leadership to gain a nuanced view of needs and challenges for the next 100 million users in India, facilitating Flipkart\'s expansion into the heart of India. As part of emerging markets team in YouTube, I had the opportunity to be the voice of emerging markets users and leveraging insights to shape the platform\'s strategies. Throughout my career, I have exhibited a passion for fostering collaboration. As a co-organiser of the Global Service Jam events in Bangalore and Wellington, we created platform to bring multi disciplinary teams together in the spirit of collaboration and innovation. Let\'s connect to discuss stories from the field, leadership, or opportunities to collaborate :)
Experience
Director Research & Insights
Jun 2022 — Present · Bengaluru, IN
Education
Y.M.C.A
Post Graduate Diploma in Advertising & Marketing, Advertising
2005 — 2006
New Delhi Institute of Management, GGSIP University, Delhi
BBA, Marketing
2001 — 2004
Welingkar institute of management
Business Design, MBA
2006 — 2008
Skills
- Usability
- Strategy
- Design Thinking
- Business Planning
- Business Process Mapping
- User Experience
- User Research
- Design Research
- Innovation Management
- Interaction Design
- Design Strategy
- Photography
- Ethnography
- Business Analysis
- User-Centered Design
- Enterprise Software
- Benchmarking
- Business Development
- Usability Testing
- Experience Design
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