Neeraj G.

WORK HISTORY

ABOUT NEERAJ G.

To prepare the User manual to provide Training to User to use for day- today marketing activity. Define Epic, Feature, User story, and set up the coordination between stakeholders, IT and partner. Define the process to implementation of salesforce application through Agile methodology using tool (Azure). Worked on different tools to care project management activity using Jira, Confluence etc.In depth knowledge of Service console, Case Management, Knowledge Management, Email to case, web to case, Configuration, and support of Different Support process (Chat, Web Interaction channel), Configuration of Live agent, Report and Dashboard. Data Migration.• In depth knowledge of Sales management (Sales console, Account and contact Management, Quote Management, Opportunity, Lead Management, Pricing, Sales report and dashboard,Order Management)• Strong Implementation and Integration experience using Custom objects, Custom fields, Formulae fields, Triggers, Apex classes, Visual Force Pages, Page Layouts, Workflow rules, Approval processes. Record Types, Standard Controllers, Custom Controllers, Extension Controllers, SOQL and SOSL.• Experienced In SFDC Configuration & Customization- Creating & Managing Users, Roles, Profiles, Permission sets, Communication Templates, Security Access, Single Sign-on (SSO) and Security Controls to ensure that protected data is available only to the authorized users.• Having in depth knowledge of Data Migration approach.To define the configuration and setup setting of Business unit with independent business requirement.• Configuration and customization of Sales cloud, Service, Marketing cloud and community Portal for Partner associated to map different process in various department.• Working knowledge in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Salesforce Integration, REST, SOAP based Web Services, Force.com API, Salesforce AppExchange.• Experience in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Reports and Dashboards.• Experienced on Lightning components by using Aura framework, LWC.• Knowledge of Interaction Studio.Strong implementation and rollout experience with salesforce.com CRM, Sales cloud, Service Cloud, Marketing cloud, Sites and Communities.• In depth Knowledge of AMPScript, Marketing cloud API, HTML,CSS, Java script, SSJS.• Migrated large volumes of using Apex Data Loader, Good experiences in integrating salesforce.com with other internal/external applications using SOAP and REST based web services.