Neena Charles

About Neena Charles

As an experienced Learning and Development (L&D) professional with 12 years in the field, I am passionate about building effective learning solutions that align with business goals and deliver measurable results. Starting my career as a trainer, I have since honed my expertise in designing, developing, and implementing training programs that drive performance improvement and foster organizational growth. I have conducted thorough evaluations of existing training programs to identify gaps in content, delivery, and outcomes, making adjustments or developing new solutions as needed. These programs spanned a wide range of topics, from business communication skills to leadership development, ensuring they were tailored to meet the needs of diverse audiences across the APAC region. With a proven track record of success in collaborating with leadership teams and managing complex projects, I have consistently worked to bridge skill gaps, enhance employee engagement, and optimize learning outcomes. My experience covers needs analysis, curriculum design, vendor management, and training effectiveness evaluation, ensuring that learning initiatives directly contribute to the company’s success. I take pride in creating learning strategies that align with both individual and organizational needs, driving growth and helping teams achieve their objectives. Additionally, I have developed personalized training roadmaps by conducting in-depth needs analyses and collaborating with leadership. This process ensured that learning paths aligned with organizational goals and individual career development. I have also successfully managed third-party vendors and training products, ensuring that high-quality resources were selected to support our training initiatives.

Experience

1. Learning and Development Manager

   Bonito Designs

   Jan 2024 — Present · Bangalore Urban, IN

   In this role I am responsible for developing and implementing comprehensive training programs focused on Easyship\'s customer experience process. My primary goal was to enhance operational efficiency and ensure seamless customer interactions across various touchpoints. By leveraging my deep understanding of startup culture, I played a key role in building and optimizing operational processes to drive effective customer support and satisfaction.Through the continuous delivery of targeted training initiatives, I worked closely with cross-functional teams to identify performance gaps and created tailored programs to address these areas. This led to the successful optimization of customer service workflows, enabling a smoother and more efficient experience for both customers and internal teams.As a result of these efforts, I helped achieve a 20% increase in customer satisfaction scores. This improvement was driven by a combination of continuous training

Education

• Bangalore University

  B.A