Neelakantan Padmanabhan
Business Leader and Strategic Thinker
- Role
- Director & Global Client Partner - Enterprise Business at Lucep
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Neelakantan Padmanabhan
Neelakantan (Neel) Padmanabhan is a customer experience strategist with over 28 years of experience helping organisations transform customer engagement through human-centred design, service innovation, and practical technology solutions. His work spans the BFSI, retail, and emerging markets sectors across Asia and Latin America. Neel currently serves as Director – India & Head of Global Operations at Lucep, where he leads strategy and growth for VirtuaQ—a future-ready customer journey orchestration platform that’s redefining in-branch experiences for leading banks and financial institutions. Since taking over VirtuaQ in 2015, he has been instrumental in scaling its adoption and helping clients delight their customers through intelligently orchestrated journeys that drive meaningful outcomes. Prior to Lucep, Neel spent over 15 years at SAP Labs, where he played key roles in innovation, customer support, and product development. His work culminated in leading SAP Ganges, a groundbreaking initiative that built digital networks for unorganised retail, aligning global teams to deliver scalable impact in emerging markets. In addition to his corporate roles, Neel has advised startups at EVA, helping them commercialise offerings and scale operations. He is passionate about aligning cross-functional teams to deliver experiences that work for both businesses and the people they serve. Interests - Ideate, Incubate & Commercialise - Nurture Diverse Network - Business Strategy
Experience
Director & Global Client Partner - Enterprise Business
Nov 2015 — Present · IN
Education
INSEAD
RMDP
2007 — 2007
Institute of Management, University of Kerla
MBA
1995 — 1997
College of Engineering Trivandrum
B.Tech
1988 — 1992
Skills
- Erp
- Management
- Leadership
- Business Intelligence
- Agile Methodologies
- Sap
- Crm
- Sap Erp
- Software Development
- Software Project Management
- Solution Architecture
- Project Management
- Abap
- Saas
- Product Development
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