Neelima Munjuluri

About Neelima Munjuluri

I’m a Partner and Customer Success leader with over 20 years of experience leading global ecosystem and operations strategy across Apple, Microsoft, and TiVo. My career has centered on helping partners and customers succeed — by simplifying complex integrations, scaling data-driven programs, and aligning technology with business growth.At Apple, I built and led the Partner Success and Support organization for Apple Maps Business Connect, growing the partner ecosystem 30× YoY and reducing onboarding time by 70% through automation and GenAI-based solutions. Previously at Microsoft, I drove strategic deals worth $150M+, and at TiVo, I established partnerships that expanded service revenue from $0 to $4M+.I’m known for blending product fluency, operational rigor, and an empathy-driven leadership style. I build programs and teams that deliver measurable outcomes — improved adoption, productivity, and long-term partner value. I’m passionate about developing people, solving problems collaboratively, and creating ecosystems that scale sustainably.

Experience

1. Head of Partner Integration, Support and Success, Apple Maps

   Apple

   Apr 2020 — Present · Cupertino, CA, US

   Leading global partner integration, onboarding, success, and operations for Apple Maps Business Connect, driving adoption, scale, and quality across Apple’s network of partners- Scaled the partner ecosystem by 70×, executing a data-driven strategy for partner selection, API integration, and data evaluation to accelerate global coverage- Launched and led the rollout of the Business Connect API, owning partner strategy, enablement, and technical onboarding to deliver rapid adoption among enterprise and SMB partners- Introduced GenAI based automation initiatives that improved productivity by 45% while reducing operational costs- Built and leading a high-performing global team, fostering a culture of accountability, collaboration, and innovation.

Education

• Birla Institute of Technology and Science, Pilani

  M.B.A., M.S. (Hons)

Skills

• Product Management
• Pre-Sales
• Business Operations
• Start-Ups
• Product Lifecycle Management
• Leadership
• Client Services
• Partner Management
• Software Development
• Software Project Management
• Mobile Devices
• Solution Architecture
• Program Management
• System Architecture
• Professional Services
• Iptv
• Cloud Computing
• Saas
• Agile Methodologies
• Management
• Tam
• Product Development
• Consulting
• Software as a Service (Saas)
• Cross-Functional Team Leadership
• Business Strategy
• Service Delivery
• Customer Engagement