Neeli Tharun

About Neeli Tharun

IT Professional with around 11+ yrs experience on varied platforms• Technical experience on Service Now with a focus on writing different types of scripts (Client Scripts, Business Rules, Script Include, Transform scripts etc,)• Have a good exposure on ITSM concepts like Incident, Problem, Change Management, Transform Maps, Service Portal, SLA\'s, Notifications and Service Catalog.• Keen to work on Discovery (ITOM) also have a hands on experience in Discovery and Installing MID servers.• Good knowledge on Service Now Integrations (REST & SOAP)• Experienced in web development using HTML, CSS, JavaScript and Angular JS(1.0)• Excellent knowledge on complete domain, Architecture of Macys.com and Bloomingdales.com.• Extensively worked on tools like Splunk for Log Analysis, Dynatrace for Analyzing Performance/Profiling related issues, JIRAv6, Akamai Luna Control, IBM Thread Analyzer, Keynote etc,• Good Analytical, Presentation, Interpersonal and Decision Making Skills.Certifications-1) ITIL V3 Certified2) CSA (Service Now Certified System Administrator)3) CIS-CSM (Certified Implementation Specalist - Customer Service Management)

Experience

1. Senior Specalist Servicenow

   MSD

   Jan 2026 — Present · Hyderabad, IN

Education

• Sri Chaitanya College of Education

  Intermediate, MPC

  2008 — 2010

• Birla Institute of Technology & Science, Pilani

  Master's degree, Software Systems

  2019 — 2021

• Malla Reddy Institute Of Engineering and Technology

  Bachelor's degree, Computer Science

  2010 — 2014

• The Indo English Residential High School

  10th

  2006 — 2008