Neelesh Agrawal

About Neelesh Agrawal

India Practice Head – QA PMO, supporting 8+ large Transformation Programs across Reporting, Defect Management and Quality KPI improvement.Driven measurable quality outcomes by improving Pass Rate (+16%), First Pass Rate (+30%), reducing Defect Density (-24%) and Reopen Rate (-13%) through RCA-driven defect practices and automated triage processes.Enabled data-driven decisions by automating 10+ KPI reports using JIRA APIs, JQL, dashboards and historical ticket analysis; acting as SPOC for QA Directors and Program Leadership.Actively contributing to GenAI adoption (JIRA Bot on Azure + OpenAI), QA audits and workshops (100+ participants) focused on E2E QA, triage best practices and stakeholder communication.

Experience

1. Qa Project Manager

   Netcracker Technology

   Jun 2023 — Present · Gurugram, IN

   India Practice Head for QA PMO, supporting 8 different Transformation Programs for Reporting, Defect Management, Quality KPI Improvement.• Improved Project Reporting of a Big Transformation program by setting up processes among cross functional team(BA,QA, Dev and program). Leading to Pass rate improvement by over 16% from 1st committed delivery.• Improved Quality KPIs of a Big Transformation program (Defect Density, Reopen Rate and First Pass Rate) by Introducing RCA best practice to the Defects resolved by Dev under System testing phase. Leading to a reduction in Defect Density by 24%, Reopen Rate by 13%, Improvement in First Pass rate by 30% from 1st committed delivery• Improved Triaging Process of Big Transformation program by implementing Automated Triage Report and JIRA dashboards to track the External Defects. Leading to early identification of Not a Bug or Duplicate Defects having similar root causes by 1day for Blocker/Critical defect.• Automated Data retrieval and Analysis through JIRA APIs and JQL for KPI analysis and Reporting. Automated 10+ reports by standardization avoiding redundant effort. Analysis involved Historical changes in different tickets to present data manipulations and creating actions on reducing them.• Build relations with QA directors, Program Directors, Head of QA by acting as SPOC for all Data Analytics, JIRA Dashboard and process Improvement related problems for a Big transformation program. Been Awardedrating with Midyear Appraisal of 10% for it.• Participated in GenAI hackathon of Netcracker for building JIRA BOT using Azure Cloud and OpenAI APIs and training the Model on Custom fields and usage of JIRA in Netcracker customized instances. Shortlisting awaited.• Conducted QA workshops 5 and Audit on 8 projects with Implementation Triage Best Practices, E2E QA with Customer Journeys, Communication and Negotiation with Customer & Vendors, JIRA for QA Leads, Test Architects best practices. participants 100+

Education

• Institute of Cost Accountants of India

  Master’s Degree, Cost and Management Accounting

  2013 — 2015

• Devi Ahilya Vishwavidyalaya, Indore

  Bachelor of Business Administration - BBA, Finance and management

  2007 — 2011

Skills

• Negotiation
• Client Relations
• Transportation
• Change Management
• Data Analysis
• Corporate Law
• Letters of Credit
• Market Research
• Inventory Management
• Cataloging
• Indirect Taxation
• Microsoft Excel
• Data Migration
• Supply Chain Management
• Budgets
• Finance
• Retail Category Management
• Process Improvement
• Access
• Corporate Finance
• Production Budgeting
• Operations Management
• Customer Service
• Logistics
• Competitive Analysis
• Microsoft Office
• Enterprise Resource Planning (Erp)
• Accounting
• Vendor Management