Neelan Govender

Delivery Partner Leadership - Global 24x7 Escalation Services @Microsoft

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2024 — Present

Delivery Partner Leadership - Global 24x7 Escalation Services @Microsoft

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EDUCATION

N/A

University of Ottawa

BASc

N/A

Professional Engineers Ontario

Professional Engineer (P.Eng)

N/A

Project Management Institute

Project Management Professional (PMP)

SKILLS

Cross-Functional Team LeadershipSoftware DocumentationDigital VideoIptvProgram ManagementProject DeliveryIntegrationBroadcast EngineeringBusiness IntelligenceEngineeringFiber OpticsTrainingTestingTelecommunicationsAnalysisCustomer Relationship Management (Crm)TroubleshootingAgile MethodologiesManagementVisioBusiness Process ImprovementBroadcastLeadershipCrmProcess ImprovementElectronicsTeam LeadershipVendor ManagementProject ManagementVideoChange Management

ABOUT NEELAN GOVENDER

A versatile and enthusiastic engineering and program manager with extensive experience providing performance management and governance, and delivering large-scale IT, telecommunications, and broadcast projects. Enthusiastically delivered highly-complex projects for 8 years within matrix organizations, illustrating both leadership management and client relationship skills Exceptional project- and relationship-management skills, exhibited while managing projects at numerous worldwide Tier 1 clients including the Olympic Broadcast Services, NBC, US Government, TD Canada Trust, CBS, ABC, CNN, TBS, TNT, CTV, CBC, and ESPN. In depth experience in the review, design, and documentation of broadcast products and processes. Passionately driven to track and drive KPIs to meet or exceed the client’s requirements. Key stakeholder for contract negotiations, including designing SLAs and KPIs for performance measurement Enthusiastic dedication to showcase improvements driven by promoting continuous process improvements. Demonstrated ability to take initiative from the planning stage straight through to implementation. Strong problem solving, analytical, and business acumen skills developed by working closely with C Level clients Effective project management abilities at the design, planning, procurement, negotiation, execution, and troubleshooting levels. Skilled at developing lasting, results-driven client relationships within small and large corporate environments.

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Neelan Govender — Delivery Partner Leadership - Global 24x7 Escalation Services at Microsoft in Toronto, CA | Unifers