Neelanchal Kulshrestha
A detail-oriented professional with experience in the travel and hospitality domain, skilled in decision-making and ensuring smooth service delivery while maintaining quality, compliance, and customer satisfaction.
- Role
- Appeal at TP
- Location
- Bareilly, UP, IN
- LinkedIn followers
- 500 followers
About Neelanchal Kulshrestha
Professional Experience* Appeals Agent – Third Party (Airbnb Process)Handled case evaluations and resolution management, ensuring adherence to platform policies and service standards.* Operations Executive – TBOSupported operational workflows by coordinating booking-related processes and ensuring accurate guest and partner verification.* U.S. Sales Executive – Travel UnravelManaged client interactions for the U.S. market, contributing to sales growth and customer relationship management.Education & Certifications* Spanish Language (A1.1 Level) – Instituto Cervantes* Master of Commerce (M.Com) – Mahatma Jyotiba Phule Rohilkhand University, Bareilly
Experience
Appeal
Mar 2024 — Present · Gurugram, IN
As an Appeals Agent, your work focused on reviewing, preparing, and submitting appeals when decisions were rejected or disputed. You acted as the bridge between clients and decision making authorities, making sure cases were accurately represented and fairly reconsidered.
Education
Instituto Cervantes
Spanish (A1) level, Foreign language
Bareilly College
M.com, Commerce
2019 — 2021
KHANDELWAL COLLEGE OF MANAGEMENT SCIENCE AND TECHNOLOGY, BAREILLY
B.com(hons), Commerce
2015 — 2018
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