Neelam Varalakshmi
Customer Relationship Management Consultant @Wipro
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WORK HISTORY
Customer Relationship Management Consultant @Wipro
Working as Functional BA and managing Client and Offshore (Dev and Test) Team. Redefined D365 CRM Optimising the system using Agile Methodology. Involved in Scope Discussion and Effort Estimation for the Requirement Scope. Involved and Discuss project plans like Sprint Planning, Process, Backlogs/Release Items, Refinement sessions, Review/Demo, Deadlines, Retrospective, Challenges and Best Practices. Preparing and sending Minutes of Meeting after discussions on requirements to the Internal team. Working on Sales, Customer Service, Customer Service Workspace, Power-Apps Component Framework to successful project delivery. Creating Requirement, Epics as per agile methodology using Azure Devops. Driving Sprint refinement sessions for the Team. Driving daily scrum calls and tracking the Team tasks and efforts for each sprint. Discussing and getting clarifications for all the Dev and Test related queries from clients. Working and managing Azure Devops for Requirement gathering and Task creation. Preparing WSR and discussing with the team on a weekly basis. Organising and facilitating key scrum ceremonies such as PI Planning, Daily Standups, PI reviews and PI Retrospectives. Supporting team members in understanding and applying agile principles and scrum practices. Helping the team to unblock work as part of the Scrum role. Identifying and address the issue to help team to progress with their work. Monitoring the Progress of work, collaborating with stakeholders, supporting product owners and scrum masters from the customer side and training the team with new approaches related to agile framework.
EDUCATION
Pragati Engineering College
Bachelor of Technology
Mohan
High School Diploma
Aditya Corporation
High School Diploma
ABOUT NEELAM VARALAKSHMI
Experienced professional with over 10+ years of expertise in D365 CRM Scrum Master, Functional Consultant, Test Engineer, Functional test planning, execution, and business app configuration within the Microsoft Dynamics 365 CRM domain. Proficient in Dynamics 365 CRM configuration and customisation, including designing business apps, creating entities, and configuring workflows. Possess a solid foundation in Power BI and Power Apps.Skilled in programming languages such as HTML, CSS, and JavaScript, with experience using Visual Studio as an IDE. Knowledgeable in databases like MySQL and KUSTO, along with expertise in tools such as Color Contrast Analyser, JAWS, Narrator, Page Ruler, and Postman.Strong background in Agile methodologies (Scrum) and extensive experience in software testing life cycle (STLC), product testing, requirement gathering, and test designing. Expertise in on-premise environment preparation, including IFD setup, upgrade environment setup (DB Move, In-place Upgrade), and Outlook Client setup.A well-rounded understanding of CRM systems gained from testing various CRM product modules, along with experience as a Functional QA in D365 and Power Apps. Led test teams and directly interfaced with clients for project-related activities, including test plan preparation and project status reporting.Demonstrated ability in defining test requirements, conducting critical tests, and improving product quality across multiple modules and releases.
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