Neelam Sharma
Deputy Director - Digital Channels and Services Automation @PepsiCo
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WORK HISTORY
Deputy Director - Digital Channels and Services Automation @PepsiCo
Hyderabad, IN
Leading enterprise AI automation and digital experience transformation, driving adoption, incident reduction, and proactive engagement across one million endpoints. Implementing GenAI-powered solutions, scaling workflows, and enhancing service intelligence for measurable business impact. Scaled AI workflows, increasing digital adoption from 2.7% to 36% Reduced incident volumes by 18% through GenAI automation enhancements Achieved 36% ticket deflection via intelligent self-heal automation Launched AI-powered analytics module, tripling user engagement rapidly Standardized MRD-to-PRD documentation, streamlining product delivery cycles
SKILLS
ABOUT NEELAM SHARMA
A seasoned leader with a proven track record of building and motivating high-performing…
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