Neelam Pathak

About Neelam Pathak

Team Handling & Team Leading Exposure for a Google Pay ( Tez ) UPI Payment Process In client location (Google)• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Handling 21 member team.• People Management• To enhance the relations with the workers and staff members by communicating effectively with them and encouraging them to develop themselves, thus facilitating better team work• To monitor and review the work of the workers and to provide recommendations to improve the quality and quantity of work done• To use good judgment while taking important decisions and to ensure that all the rules and regulations are being followed and to give instructions regarding their work procedures• Preparing Daily reports, working on Excel and sending details to management on agent’s day to day activity.• Responsible for maintaining the various MIS reports like usage of floor

Experience

1. Sales Team Lead

   GUS Education India

   Mar 2020 — Present · Hyderabad, IN

   Led a team of 15+ advisors in B2C sales, ensuring individual andteam targets are achieved· Manage internal and external stakeholders to meet service-levelagreements· Develop and implement continuous improvement programs toenhance sales performance· Provide regular updates and reports to the management team· Responsible for setting objectives and long-term goals for the team· Collaborate with senior management in implementing strategies andprocess improvements· Develop and implement annual sales plans and strategies.Gave individual vocation guidance and skills assessments to helpstudents with professional choices and development.•Coordinated peer counseling programs through group supportsessions and activities to assist students in overcoming personalchallenges.•Verified that teams carried out tasks in compliance with the companyregulations.•Monitored team performance, providing suggestions for improvementand training programs to increase team efficiency•Inspired teams to achieve or exceed goals through regularmotivation, implementing loyalty incentives, and facilitatingteam-building activities.

Education

• Kendriya Vidyalaya

  Bachelor of Commerce (B.Com.), Business/Commerce, General

  2015 — 2022

• University of Madras

  Bcom