Neelam Dimri
Purpose-Driven Leader | Strategic Thinker | Team Builder | Empowering People & Driving Transformation
- Role
- VP, Experience Design (through March 2025) at Moody's Ratings
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
VP, Experience Design (through March 2025)
Jan 2022 — Present · Charlotte, NC, US
Organizational planning: Impacted organizational change by establishing the product experience design (XD) operating model and created template framework for organization-wide operating model for successful strategic partnerships.• Operational excellence: Organized scalable design operations, integrating governance for managing research techniques, design systems, focused on expansion and continuous improvement.• Talent development: Defined performance metrics, fostering growth and career direction through constructive feedback, mentoring, using AI and other tools for skills assessment and performance management.• Team expansion: Scaled the design team from six to 25 through strategic recruitment and detailed onboarding processes.• Strategic design integration: Advanced design maturity to align with product strategy, processes and strengthen UX partnerships with product and product engineering teams (aligning with emerging technologies and business prioritization).• Agile & Lean UX: Embedded Lean UX in Agile and Scrum, improving cross-functional collaboration to meet the product roadmap objectives and timelines.• Executive communication: Developed transparency-driven communication strategies for leadership.• Risk management: Created RCSA-aligned risk frameworks for product and UX.• UX optimization: Led user-focused design for product innovation of internal ratings application, designing intuitive solutions to enhance efficiency, user satisfaction and meet business goals.
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