Neelam Chohan
Analyst - Service Excellence @National Grid
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WORK HISTORY
Analyst - Service Excellence @National Grid
Warwickshire, GB
Finance and Enterprise Business Services
EDUCATION
Aston University
Bachelor’s Degree, Politics and Business
Aston Manor Sixth Form
High School, Clinical Psychology
ABOUT NEELAM CHOHAN
Service Experience Analyst within Finance and Business Services at National Grid, specialising in data-driven UX, CSAT/NPS insight, and service performance improvement across complex operational environments. I bring proven experience across Talent Acquisition, operational service delivery, and customer experience, enabling me to bridge people, process, and technology with confidence. I lead on service standards compliance, escalation models, and translating insight into measurable service change. Known for turning fragmented operational and experience data into clear, actionable outcomes that drive continuous improvement at scale. I am actively shaping experience intelligence to support large-scale system transformation. Recognised for turning complex, fragmented data into clear, strategic insight that drives efficiency, trust, and measurable business outcomes.
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